As of June, the Turkish Government announced a normalisation process as a part of the measures taken for preventing the spread of the COVID-19 pandemic. Please note, some measures that you will read in the guidelines may be updated. You can direct your questions by email to pr@exelsiorhotels.com for up-to-date information.
Which actions will Exelsior Hotels be taking?
We will implement social distancing plans for all common areas in our hotels. New hygiene and safety practices such as cleaning and disinfection will be applied throughout.
We will be providing our guests at arrival with information about the COVID-19 measures and practices we are following and will apply all below listed guidelines issued by the Turkish Ministry of Culture and Tourism Facilities.
Guests will be given a form which will need to bet signed stating that they will comply with the Government rules and the Hotels rules regarding Covid-19
The Turkish Ministry of Culture and Tourism Facilities guidelines are as follows:
- Guests should be welcomed at arrival by checking their body temperature with thermal cameras or contactless temperature thermometers, and hand disinfectant.
- Ensure guests are familiar with social distancing guidelines.
- Personal protective equipment such as face mask and disposable glove will be available to guests, upon request.
- Guests should be asked to provide information about locations they have been during the last 14 days, and also about their chronic diseases if any, as well as whether they have recovered from COVID-19.
- Payments should be taken primarily by contactless credit cards (as much as possible).
- Signage should be provided inside the lifts, and guests will be informed about the use of lifts in accordance with social distancing guidelines.
- All common areas should be rearranged in accordance with physical distancing measures. To avoid crowds and overcapacities, areas should be marked with signs and tapes and comply with the distance measures.
- The requirement for keeping the social distance in common areas are not valid for same family members.
- Hand disinfectants or antiseptics should be available at the entrance of common areas and public toilets for the guests, and at various locations of common areas.
- For ensuring the safety and avoid of crowding at gyms and fitness centers, an appointment system should be applied, and can serve while maintaining limited capacity.
- The distance between 2 adjacent tables should be minimum of 1.5 meters, and 60 cm between the chairs side by side. Social distancing will be respected by the staff during the service.
- After each guest, dining tables, chairs, service materials and communal items like sugar, salt, spices, napkins and menus should be cleaned and disinfected for hygiene with using alcohol-based products.
- All areas and their surfaces should be cleaned and disinfected with special grade products thorough and more frequent and process should be recorded.
- Lavatories and their surfaces, toilet seats, pissoirs, washbasins, tap and handgrips, door knobs should be cleaned and disinfected thorough and frequently, and process should be recorded. Liquid soap should be made available at all times.
- Ventilation and air-conditioning systems, should be periodically sterilised and maintained as required.
- Surfaces of door knobs, handrails, lift buttons, electrical switches, TV/AC remote controls, telephones, room cards, should be cleaned and disinfected more frequent and process should be recorded.
- The entire guest room and hand contacted items like TV/AC remote controls, telephones, kettle, door and window knobs should be cleaned and disinfected thorough after guests departure.
- Housekeeping staff should clean each guest bedrooms with mask and disposable glove. It should be ensured that the towels, linens and pillows at the room of any guest or staff member who is diagnosed with Covid-19 should be collected and washed separately.
- Communal indoor areas should be ventilated with fresh air frequently.
- Staff member areas and communal guest areas should be placed with waste bins for personal hygiene materials only such as masks or disposable gloves, and should not be mixed with other waste bags.
- The regular based cleaning process of kitchenware, bench, food storage and holding areas and as well entire surfaces in the kitchen should continue with additional and strict disinfection and sterilisation measures.
- Raw materials and food products should be protected with hygiene barriers in food production and kitchen areas. Proper cleaning and sanitising process should be applied of all food contact surfaces, equipment and utensils. Preventing unauthorised access to kitchen or food production facility.
- Kitchen workers should wear clean uniforms and protective clothing including use of masks and disposable gloves and regularly wash and disinfect hands during their work.
- Throughout the facility, all serving utensils (including in Bars)should be washed in dishwashers.
- Cleaning and hygiene of swimming pool water, pool should be maximized. The chlorine level should be kept between 1-3 ppm for outdoor pools, Traceability records of periodic measurements should be kept.
PLEASE NOTE
Exelsior Hotels have gone above and beyond all requirements with the purpose of ensuring the safety and wellbeing of each guest and staff member.
However please remember that it is also your responsibility to ensure the safety of each member of your party and those people around you.
